Orders and Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All prices are in euros and include VAT. Shipping within Metropolitan France is free.
Can I change or cancel my order after placing it?
If your order has not yet been dispatched, contact us as soon as possible at info@narvexa-fr.com or +33 1 89 54 76 02. We will do our best to accommodate changes, but once an order has been handed to the carrier, it cannot be modified.
Do you charge any additional fees?
No. The price you see at checkout is the total price. There are no handling fees, payment surcharges, or hidden costs. Shipping to Metropolitan France is free.
Shipping and Delivery
Where do you ship?
We ship to Metropolitan France only, including Corsica. We do not currently ship to overseas territories, other EU countries, or international destinations.
How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery to Metropolitan France takes 3–5 business days after dispatch. Delivery to Corsica may take 1–2 additional business days. You will receive a tracking number by email.
Is shipping really free?
Yes. Shipping is free for all orders delivered within Metropolitan France, with no minimum order value.
Returns and Refunds
What is your return window?
You have 30 calendar days from delivery to return eligible items under our commercial return policy. In addition, French law gives you a statutory right of withdrawal within 14 calendar days of delivery, which you can exercise through your customer account or by contacting us.
How do I return an item?
Contact us at info@narvexa-fr.com or +33 1 89 54 76 02 within the applicable window. We will send you return instructions within 2 business days. For defective or incorrect items, we provide a prepaid return label. For change-of-mind returns, the customer covers return shipping.
How long does a refund take?
Once we receive your return and confirm it meets our conditions, we process the refund within 1–2 business days. The refund is issued to your original payment method. Your bank or PayPal may take up to 8 business days to post the credit to your statement.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photographs and your order number. We will arrange a replacement or full refund at no cost to you, including return shipping.
What is the legal guarantee of conformity?
All products sold on Narvexa-fr benefit from the French legal guarantee of conformity for 2 years from delivery. If a product is defective or does not match its description, you are entitled to a repair or replacement, or a full refund if neither is possible. This is separate from our commercial return policy and your statutory right of withdrawal.
Products and Warranty
Where can I find product specifications?
Each product page on Narvexa-fr includes detailed descriptions, specifications, and images. If you need additional information before purchasing, contact us.
Do your products come with a warranty?
All products benefit from the legal guarantee of conformity described above. Additional warranty terms, where applicable, are stated on the individual product page. For warranty claims, contact us at info@narvexa-fr.com with your order number and a description of the issue.
Contact and Support
How do I contact customer service?
Email info@narvexa-fr.com or call +33 1 89 54 76 02 (Monday–Friday, 9:00 AM–6:00 PM CET). We respond to emails within 1–2 business days.
What information should I have ready when contacting you?
Please have your order number and the email address used for the purchase. For product issues, photographs are helpful.
Do you speak English?
Yes. Customer service is available in French and English.